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Mattel’s Great Customer Service

This Christmas all KJ wanted was a Finn McMissile car from the Cars 2 movie that came out last year. He asked about it for months leading up to Christmas. When he opened it up on Christmas morning, he was very excited and wanted to play with it immediately. Once we got it out of the package, he carried it everywhere.

Now, this particular Finn McMissile actually has little plastic missiles that shoot out from it. As you can imagine, we lost the missiles. I was actually astounded that we had them as long as we did, about ten hours. 
Since then, I’ve been meaning to get on Mattel’s web site to see if they offer replacement missiles. I kept putting it off and putting it off, because I really didn’t want to spend more money on something that he was probably going to lose again.
Well, the other day I finally went to the site. I searched and searched, and came to the conclusion that they did not offer the missiles as a replacement part. 
I decided to email the customer service department and ask if there was any chance that I could get replacements. I was thrilled when I got a reply email the next day letting me know that they would be sending out a bag of replacement missiles free of charge.
Kudos to Mattel for their quick response and for actually taking care of their customers. It’s really nice to see and experience such great customer service.To most of you this probably seems like a very small gesture on Mattel’s part, but I know how excited KJ is going to be to get new missiles to replace the ones he lost.